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At that place are some mutual 2-step verification issues that seem to happen more oft than whatever of us would like. We've put together this article to describe fixes for the most mutual problems.
Your Azure Active Directory (Azure AD) organization can turn on 2-step verification for your account. When two-step verification is on, your business relationship sign-in requires a combination of the following data:
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Your user name
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Your password
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A mobile device or phone
Two-step verification is more secure than simply a password, because ii-step verification requires something you know plus something you have. No hacker has your physical phone.
Important:If you're an administrator, you tin can find more than information well-nigh how to prepare and manage your Azure Advertisement environment in the Azure Advert documentation.
This content can help you with your work or school business relationship, which is the account provided to y'all by your arrangement (for example, dritan@contoso.com). If you're having bug with 2-footstep verification on a personal Microsoft business relationship, which is an account that you ready up for yourself (for example, danielle@outlook.com), come across Turning two-step verification on or off for your Microsoft business relationship.
I don't have my mobile device with me
Information technology happens. Yous left your mobile device at habitation, and at present you tin't use your telephone to verify who y'all are. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. If then, you lot can use this alternative method now. If you never added an culling verification method, you lot can contact your organization'south Aid desk for assistance.
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Sign in to your account but select theSign in another style link on theTwo-factor verification page.
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If you don't run across theSign in another way link, it means that you lot haven't set up any other verification methods. You lot'll have to contact your administrator for help signing into your account.
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Choose your alternative verification method, and continue with the two-pace verification process.
I can't turn two-footstep verification off
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If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, y'all tin turn the feature on and off.
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If you lot're using 2-step verification with your work or schoolhouse account, it most likely means that your organization has decided you must use this added security feature. In that location is no mode for you to individually turn it off.
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If yous can't plow off two-footstep verification, it could besides be because of the security defaults that have been applied at the organisation level. For more information almost security defaults, see What are security defaults?
My device was lost or stolen
If you lot've lost or had your mobile device stolen, you lot tin can have either of the following deportment:
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Sign in using a dissimilar method.
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Inquire your organization's Assistance desk-bound to clear your settings.
We strongly recommend letting your arrangement's Help desk know if your phone was lost or stolen. The Aid desk can make the advisable updates to your account. Subsequently your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in.
I'm non receiving the verification code sent to my mobile device
Not receiving your verification lawmaking is a mutual problem. The problem is typically related to your mobile device and its settings. Here are some suggestions that you tin try.
| Suggestion | Guidance |
| Employ the Microsoft authenticator app or Verification codes | Y'all are getting "You lot've hitting our limit on verification calls" or "You lot've hit our limit on text verification codes" error letters during sign-in. Microsoft may limit repeated authentication attempts that are perform past the same user in a curt period of time. This limitation does not apply to the Microsoft Authenticator or verification lawmaking. If you have hit these limits, you tin can use the Authenticator App, verification code or try to sign in again in a few minutes. You are getting "Sorry, we're having problem verifying your business relationship" error message during sign-in. Microsoft may limit or cake voice or SMS authentication attempts that are performed past the same user, phone number, or organization due to loftier number of failed voice or SMS authentication attempts. If you are experiencing this error, you can try another method, such equally Authenticator App or verification code, or achieve out to your admin for support. |
| Restart your mobile device | Sometimes your device simply needs a refresh. When y'all restart your device, all groundwork processes and services are ended. The restart likewise shuts downwards the core components of your device. Any service or component is refreshed when you restart your device. |
| Verify that your security information is correct | Brand sure your security verification method information is accurate, especially your phone numbers. If you lot put in the incorrect phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, merely it as well won't help you sign in to your account. To make sure your information is right, see the instructions in the Manage your ii-factor verification method settings article. |
| Verify that your notifications are turned on | Brand certain your mobile device has notifications turned on. Ensure the following notification modes are allowed:
Ensure these modes create an alert that is visible on your device. |
| Make certain you have a device bespeak and Net connection | Make sure your phone calls and text messages are getting through to your mobile device. Take a friend telephone call you and send you a text bulletin to make certain you receive both. If you don't receive the call or text, first cheque to brand sure your mobile device is turned on. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. You'll demand to talk to your provider. If yous often have signal-related problems, we recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app can generate random security codes for sign-in, without requiring any prison cell betoken or Internet connection. |
| Turn off Practice non disturb | Make certain you oasis't turned on the Exercise not disturb feature for your mobile device. When this feature is turned on, notifications aren't immune to alert you on your mobile device. Refer to your mobile device'due south manual for instructions most how to turn off this feature. |
| Unblock phone numbers | In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. |
| Cheque your battery-related settings | If you lot ready your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been afflicted. Endeavour turning off battery optimization for both your hallmark app and your messaging app. And so try to sign in to your business relationship again. |
| Disable 3rd-political party security apps | Some telephone security apps block text messages and telephone calls from abrasive unknown callers. A security app might prevent your phone from receiving the verification code. Try disabling any third-party security apps on your phone, and then request that another verification lawmaking exist sent. |
I'm not existence prompted for my second verification information
You sign in to your work or schoolhouse account by using your user name and password. Next y'all should be prompted for your additional security verification information. If yous are not prompted, maybe you haven't yet gear up up your device. Your mobile device must be set upwardly to work with your specific boosted security verification method.
Maybe you lot haven't set upwards your device still. Your mobile device has to be prepare to work with your specific boosted security verification method. For the steps to brand your mobile device bachelor to use with your verification method, see Manage your two-gene verification method settings. If you know that you oasis't set your device or your business relationship yet, y'all tin follow the steps in the Set up up my account for two-pace verification article.
I have a new phone number and I want to add it
If y'all have a new telephone number, you lot'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in theAdd or change your phone number section of the Manage your ii-factor verification method settings article.
I take a new mobile device and I want to add information technology
If you take a new mobile device, you'll need to set it up to work with 2-cistron verification. This is a multi-step solution:
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Gear up upward your device to work with your account by following the steps in the Set up my account for 2-step verification article.
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Update your account and device information in the Additional security verification folio. Perform the update by deleting your old device and adding your new one. For more than information, meet the Manage your two-factor verification method settings commodity.
Optional steps:
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Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article.
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Plough on two-factor verification for your trusted devices past following the steps in theTurn on 2-factor verification prompts on a trusted device section of the Manage your ii-cistron verification method settings article.
I'm having bug signing in on my mobile device while traveling
Y'all might observe information technology more than difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. It's also possible that your mobile device can cause you lot to incur roaming charges. For this situation, nosotros recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more than information virtually how to set up the Microsoft Authenticator app on your mobile device, meet the Download and install the Microsoft Authenticator app commodity.
I can't go my app passwords to work
App passwords supercede your normal password for older desktop applications that don't support two-factor verification. First, make sure you typed the password correctly. If that doesn't ready it, try creating a new app password for the app. Do this past creating the app passwords using the My Apps portal as described in Manage app passwords for two-step verification.
I can't plow off two-gene verification
If you're using two-factor verification with your work or school account (for instance, alain@contoso.com), it near likely means that your organisation has decided you must use this added security feature. Because your organization has decided you lot must use this feature, there is no manner for you to individually turn it off. If, all the same, you're using two-gene verification with a personal account, like alain@outlook.com, y'all take the ability to turn the feature on and off. For instructions about how to control two-factor verification for your personal accounts, run into Turning two-cistron verification on or off for your Microsoft account.
If yous can't turn off ii-cistron verification, it could also be because of the security defaults that have been applied at the organization level. For more information about security defaults, see What are security defaults?
I didn't find an answer to my problem
If you've tried these steps merely are still running into problems, contact your organization's Help desk for assistance.
Source: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5